Contact

Your view and opinion are important to us. If you have any suggestions or comments about our store, our online webstore, if you are looking for a product that we do not currently stock or you do not see at our online webstore, or for any other reasons, please contact us and let us know. We will do our best to answer your questions without delay.

e-mail us at info@tinokstore.com
or call us +32 2 646 35 87 Monday - Saturday 10.30 am – 6.30 pm.

Customer-service

If your question is customer-service related, e-mail us at
customerservice@tinokstore.com or call us +32 2 646 35 87,
Monday - Saturday 10.30 am – 6.30 pm.
All messages, whether by phone or e-mail will be returned within two business days.

B2B

Should you want to introduce your company, a new product, or service, please exclusively use this e-mail b2b@tinokstore.com. We will do our best to answer you without delay.
Thank you for your understanding.

Shipping

Delivery

Products are only delivered in countries specified on the website. Products are delivered wherever possible within the timeframe indicated during the individual order confirmation. Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs. Unless otherwise stipulated, our prices do not include transport and delivery of the goods to the Buyer. The costs for transport and delivery are indicated separately. The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the Buyer, except in the case of deliberate delay. We reserve the right to carry out partial deliveries. In the event of non-delivery of the goods, any amount paid by the Buyer will be reimbursed without interest or other compensation.

Delivery zones

The geographical area of delivery is as follows:

Benelux : Belgium - Luxembourg - Netherlands.
Europe : ECC
Rest of the world:
The Buyer can contact Tinokstore.com customer service to have more information on delivery conditions to a specific country in rest of the world.
By telephone +32 2 646 35 87 : Monday - Saturday 10.30 am - 6.00 pm
By e-mail : info@tinokstore.com

Zone 1: Belgium
Zone 2: Luxembourg - Netherlands
Zone 3: France - Germany
Zone 4: Denmark - Sweden - Uk - Switzerland
Zone 5: Italy - Norway - Austria - Spain

Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
5 kg	18,00	22,80	37,45	46,05	71,55
10 kg	21,25	25,25	41,50	50,45	83,15
15 kg	22,55	27,75	45,45	54,95	94,75
20 kg	23,80	30,25	49,40	59,40	106,25
25 kg	25,05	32,75	53,45	63,85	114,75
30 kg	26,30	35,25	57,40	68,30	126,30
40 kg	28,95	39,25	63,30	77,20	143,45
50 kg	30,90	42,15	69,20	86,15	157,50
60 kg	32,75	45,15	75,20	95,00	171,50
70 kg	34,60	48,10	81,10	103,70	185,50
80 kg	36,50	51,10	87,05	112,55	199,50
90 kg	38,35	54,00	92,95	121,30	213,60
100 kg	40,30	57,00	98,90	130,10	227,60
120 kg	42,75	63,35	107,25	147,30	255,70
140 kg	45,15	69,80	115,60	164,50	283,85
160 kg	47,60	76,15	124,05	181,70	311,90
180 kg	50,05	82,50	132,45	198,95	340,00
200 kg	52,50	88,90	140,80	216,15	368,10
Over 200 kg
Price per kg	0,26	0,44	0,70	1,08	1,84
Min rate	52,50	88,90	140,80	216,15	368,10

Prices in euro.
These prices are estimates given for information.

Right of renunciation

In the framework of remote sales to consumers subject to the Law of the 6th April 2010, consumers have the right to inform the seller of their wish to cancel the purchase, without justification and without penalty within 14 working days of delivery. In the event the Buyer wishes to make recourse to this right, he/she is required to return all goods in original condition and packaging at his/her own risk and expense to Tinokstore.com 165 Avenue Louise - 1050 Brussels - Belgium. Goods specifically designed for the Buyer cannot be accepted. In such cases, the Buyer cannot make recourse to any right of renunciation.

Contact

Customer-service

B2B

BRANDS

PRODUCTS

Payment

Delivery

Shipping

Delivery

Delivery zones

Right of renunciation

TINOK STORE

TINOK S.A